Saving a Support Bundle in the Velostrata Manager

You can create a support bundle from the Velostrata Manager configuration page. Send this with your support request.

To save a support bundle in the Velostrata Web Manager:

1. Open a Web browser and navigate to the Velostrata Manager Virtual Appliance IP address, for example,

2. Click the System Settings icon.

3. Login when prompted with username 'localsupport'. Use your Velostrata Subscription ID or GCP Billing ID as your password.

4. Click the Download Support Bundle. The support bundle is generated and you will be prompted where you would like to save the tar file on your hard disk.