Troubleshooting Cloud Edge Components

The customer may contact the Velostrata Support Team to resolve specific issues that might require troubleshooting and inspection of the Cloud Edge appliances. In this case, the customer and the support representative  will create temporary SSH access to access the Cloud Edges appliances. Access to the FE is then enabled using a combination of the certificate authority (CA) key pair - generated by the system admin, and a passphrase provided by Velostrata support.  The generated key expires after 8 hours.

For more information, contact the Velostrata Support Team.